Keywords = Customer Relationship Management
A Data Envelopment Analysis Method for Evaluating Performance of Customer Relationship Management

Volume 11, Issue 4, November 2018, Pages 743-767

10.22059/ijms.2018.214723.672266

Samaneh Karimi-Ghartemani; Ahmadreza Shekarchizadeh; Naser Khani


Introducing Busy Customer Portfolio Using Hidden Markov Model

Volume 4, Issue 2, September 2011, Pages 99-119

10.22059/ijms.2011.23475

Sepideh Sepideh; Abdollah Aaghaie