TY - JOUR ID - 78077 TI - Designing a Conceptual Framework for Digital Employee Experience JO - Interdisciplinary Journal of Management Studies (Formerly known as Iranian Journal of Management Studies) JA - IJMS LA - en SN - AU - Gheidar, Yasaman AU - ShamiZanjani, Mehdi AD - Master of Information Technology Management, Faculty of Management, University of Tehran, Tehran, Iran AD - Associate Professor, Department of Information Technology Management, Faculty of Management, University of Tehran, Tehran, Iran Y1 - 2021 PY - 2021 VL - 14 IS - 4 SP - 669 EP - 680 KW - Digital Transformation KW - Employee Experience KW - human resources KW - Workplace DO - 10.22059/ijms.2020.305871.674131 N2 - Digital transformation plays a critical role in the way organizations undertake their businesses. To deliver a successful digital transformation and increase productivity, organizations should rethink their digital employee experience (DEX) and improve it. This paper aims to conceptualize the concept of DEX, identify its components and sub-components, and present a conceptual framework for this concept. This qualitative study was primarily based on a two-phase research methodology. In the first phase, a systematic literature review (SLR) was conducted in academic resources and grey literature. The second phase was then conducted to approve or modify the results of the first phase of research. In the second phase, eleven semi-structured, face-to-face, long interviews were held with eleven experts of digital transformation and human resource (HR) domains. The outcome of this study is a definition and a framework with eight components and 70 sub-components about DEX. The results of this study might guide organizations to improve DEX in workplaces and rethink their relationship with their employees to survive in the current competitive business environment. UR - https://ijms.ut.ac.ir/article_78077.html L1 - https://ijms.ut.ac.ir/article_78077_d913e1252bdaee1640e0388fff52755e.pdf ER -