University of Tehran Press Interdisciplinary Journal of Management Studies 2981-0795 6 2 2013 07 01 Comprehensive Performance Evaluation Using FAHP-FVIKOR Approach Based on Balanced Scorecard (BSC): A Case of Yazd's Ceramic and Tile Industry ارائه مدل جامع برای ارزیابی عملکرد سازمان‌ها با استفاده از تکنیک‌های FAHP-FVIKOR بر مبنای کارت امتیازی متوازن؛ (مورد مطالعه: شرکت‌های کاشی و سرامیک استان یزد) 81 104 32065 10.22059/ijms.2013.32065 EN Saeid Saeida Ardekani Associate Professor, Department of Business Management, University of Yazd, Iran Ali Morovati Sharifabadi Assistant Professor, Department of Industrial Management, University of Yazd, Iran Maryam Jalaly . M.A. Student in Industrial Management, Department of Industrial Management, Yazd Branch, Jahade Daneshgahi University, Yazd, Iran Mahmoud Eghbali Zarch M.A. Student in Industrial Management, Department of Industrial Management, Yazd Branch, Jahade Daneshgahi University, Yazd, Iran Journal Article 2012 10 30 The comprehensive assessment model considers the financial and non-financial aspects as balanced scorecard. Also, for more comprehensive results of the investigation, four aspects of the balanced scorecard were used and then by using fuzzy Delphi technique and experts' opinions, the standard aspects of each were achieved in two stages. To determine the importance of each aspect of BSC, the process of fuzzy hierarchical analysis was employed. The results showed that among the four aspects of balanced scorecard, the financial index has the greatest significance, the customer index is in second place, and the third place belongs to growth and learning, and internal processes are in fourth place. In the next stage, the companies studied in the previous level were ranked by fuzzy VIKOR technique according to the indices. The results reveal that company A has the best performance among the ten companies from the perspective of four indices. https://ijms.ut.ac.ir/article_32065_c5952583ca16f419d18f77c039972d08.pdf