Students’ Satisfaction in Higher Learning Institutions: A Case Study of COMSATS Abbottabad, Pakistan


Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad, Pakistan


In Pakistan the growing number of higher education institutions and the ever-increasing number of students, forces the institutions to build such an environment which completely satisfies these students’ expectations. This paper uses a modified version of Keaveney and Young (1997) satisfaction model and tests on a sample of students of COMSATS Abbottabad, Pakistan. The study is based on primary data collected through questionnaires and analyzed using correlation, regression and Cronbach alpha. The results show that faculty, advisory staff and the classes have a very significant impact on the student’s college experience. These positive student experiences lead to student satisfaction.