Determination of Critical Success Factors for Knowledge Management Implementation, Using Qualitative and Quantitative Tools (Case study: Bahman Automobile Industry)

Document Type : Research Paper

Authors

1 Faculty of Management, University of Semnan, Iran

2 Faculty of Management, Allame Tabatabai University, Tehran, Iran

3 Farabi Campus, University of Tehran, Iran

4 Faculty of Management, Shahid Sattari University, Tehran, Iran

Abstract

The critical success factors (CSFs) of knowledge management (KM) systems are considered as areas that must be given the required attention for the successful implementation of knowledge management. In this respect and to reduce the failure risk of knowledge management projects, the current paper aims to arrive at a conceptual model by identifying and prioritizing factors for guiding research into the successful implementation of knowledge management systems. After reviewing the research literature, integration and summarization of the factors and conducting a field study, 26 indicators were found and categorized into five groups. Data were collected in two phases: a) performing semi-structured interviews; b) distribution and collection of questionnaires. The next step was data analysis. Transcripts of the interviews were coded and analysed in the qualitative phase and in the quantitative phase, a Friedman test was used for prioritization; confirmatory factor analysis (CFA) was applied to confirm the factors. In conclusion, the model is proposed and suggestions are offered.

Keywords

Main Subjects

References

Alvani, S.M. Nategh, T. & Farahi, M (2008). “The role of social capital in organizational knowledge management development”. Journal of management sciences of Iran, 5, 35-70.
Amin moghadam, A. & Sotode Riazi, M. (2008). “Propose a model for developing KM in research organizations, an effective ICT utilization approach”, National knowledge management conference, Tehran, p.15.
Bagozzi, R.P, Yi, Y & Philips, L.W (1991). “Assessing construct validity in organizational research”. Administrative Science Quarterly, 36 (3), 421-458.
Banning EB. (2002). Archaeological survey. New York; London: Kluwer Academic/Plenum Publishers.
Becker, H.S, (1970). Sociological Work: method and Substance. Chicago, IL: Aldine.
Cochran, .G. (1977). Sampling techniques (3rd ed.). New York: john wiley & sons.
Daneshfard, K. Zakeri, M. (2012). Knowledge management, fundamentals, processes and functions. Tehran, Azad university publications.
Daneshfard, K. Shahabinia, S. (2011). “a survey on the relationship between organizational culture and knowledge management implementation, case study: Tehran north-eastern electricity distribution company”. Journal of management, 7(17), 2.
Davenport, T.H. & Prusak, L. (1998). “Working Knowledge: How Organizations Manage What They Know”. Harvard Business School Press, Boston, MA, 44-50.
Duffy & Jan, (2000). “KM technology infrastructure”. The Information Management Journal, 34(2), 62-66.
Fidel, R. (1984). “The case study method: A case study”. LISR 6, 273-288.
Gupta B, Iyer L & Sand Aronson J E. (2000), “Knowledge management: practices and challenges”. Industrial management and data systems, 100, (1-2), 47-56.
Horwitch M. & Armacost R., (2002). “Helping knowledge management be all it can be”. Journal of Business Strategy, 23(3), 26- 32.
Hu. L., & Bentler, P. M. (1999). “Cut off criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives”. Structural Equation Modeling, 6(1), 1−55.
Huang, L. Lai, P, (2012). “An investigation on critical success factors for knowledge management using structural equation modeling”. Social and Behavioral Sciences, 40, 24-30.
Kline, P. (1994). An Easy Guide to Factor Analysis. TJ Press, Padstow.
Meso, P. & Smith, R. (2000). “A resource-based view of organizational knowledge management systems”. Journal of Knowledge Management, 4(3), 224-34.
Moffett .S ; Mc Adam .R & Parkinson.S, (2002). “Developing a model for technology and cultural factors in knowledge management: A factor analysis, knowledge and process management”. Published on line in wiley inter science, 9(4), 237-255. www.interscience wiley.com.
Moghli, A. (2007). “The role of knowledge management CSFs in gaining competitive advantage”. Peyk Nour Journal, 6(1), 82-106.
Nissi, A. & Rangbari Khini, M. (2010). “A survey on effective factors of successful knowledge management implementation, case study: Khoozestan telecommunication organization”. Monthly Journal of management vision, 33, 125-142.
Nonaka I, & Takeuchi H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. New York: Oxford University Press.
Rafiee, H. (2010). “The link between knowledge management system and performance evaluation, effective HR system, case study: Iran technology analysts network”. Especial Journal of growth parks and centers(technology growth), 22, 11-18.
Rahnavard, F. & Mohamadi, A. (2010). “Identifying CSFs of knowledge management system in faculties and universities of Tehran”. Journal of Information Technology Management, 1(3), 37-52.
Ranjan J, & Bhatnagar V. (2008). “Critical success factors for implementing CRM using data mining”. Journal of Knowledge Management Practice, 9(3), 18-25.
Rockart, J. (1979). “Chief Executives Define Their Own Information Needs”. Harvard Business Review, March - April, 81-92.
Schermelleh-Engel, K., Moosbrugger, H. and Muller, H. (2003). “Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures”. Methods of Psychological Research Online, 8(2), 23-74. Skyrme D, & Amidon D, (1997). “The Knowledge Agenda”. Journal of Knowledge Management, 1(Iss:1), 27–37.
Su HY, Lin Y. (2006). “Enhancing knowledge-based service quality: A knowledge management perspective”. The Service Industries Journal, 26(7), 787-800.
Talebi, K. & Saleemi Torkamani, M. (2012). “Prioritization of knowledge management CSFs in SMEs, case study: Iran Khodro automobile part makers”. Journal of new economy and commerce, 14, 1-17.
Valmohammadi, C. (2010). “Identification and prioritization of critical success factors of knowledge management in Iranian SMEs: An experts’ view”. African Journal of Business Management, 4(6), 915-924.
Von Krogh G.; Ichijo K, & Nonaka I. (2000). Enabling knowledge creation: how to unlock the mystery of tacit knowledge and release the power of innovation. Oxford University Press, NY, USA.
Wong, K.Y. and Spinwall, E. (2005). “An empirical study of the important factors for knowledge-management adoption in the SME sector”. Journal of knowledge Management, 9(3), 64-82.
Wu JH, & Wang YM. (2006). “Measuring KMS success: a respecification of the Delone and McLean’s model”. Information and Management, 43(2), 728-739.
Interdisciplinary Journal of Management Studies (Formerly known as Iranian Journal of Management Studies)
Volume 8, Issue 2 - Serial Number 2
April
April 2015
Pages 181-201

Files

Share

How to cite

Statistics