Determination of Critical Success Factors for Knowledge Management Implementation, Using Qualitative and Quantitative Tools (Case study: Bahman Automobile Industry)

Document Type : Research Paper


1 Faculty of Management, University of Semnan, Iran

2 Faculty of Management, Allame Tabatabai University, Tehran, Iran

3 Farabi Campus, University of Tehran, Iran

4 Faculty of Management, Shahid Sattari University, Tehran, Iran


The critical success factors (CSFs) of knowledge management (KM) systems are considered as areas that must be given the required attention for the successful implementation of knowledge management. In this respect and to reduce the failure risk of knowledge management projects, the current paper aims to arrive at a conceptual model by identifying and prioritizing factors for guiding research into the successful implementation of knowledge management systems. After reviewing the research literature, integration and summarization of the factors and conducting a field study, 26 indicators were found and categorized into five groups. Data were collected in two phases: a) performing semi-structured interviews; b) distribution and collection of questionnaires. The next step was data analysis. Transcripts of the interviews were coded and analysed in the qualitative phase and in the quantitative phase, a Friedman test was used for prioritization; confirmatory factor analysis (CFA) was applied to confirm the factors. In conclusion, the model is proposed and suggestions are offered.


Main Subjects

Article Title [فارسی]

تعیین عوامل حیاتی موفقیت پیاده سازی مدیریت دانش با استفاده از ابزارهای کمی و کیفی (مطالعة موردی: صنایع خودروسازی

Authors [فارسی]

  • محسن کرمی 1
  • سید مهدی الوانی 2
  • حمید زارع 3
  • مهدی خیراندیش 4
1 دانشکده مدیریت دانشگاه سمنان ، ایران
2 دانشکده مدیریت ، دانشگاه علامه طباطبایی، تهران، ایران
3 پردیس فارابی دانشگاه تهران، ایران
4 دانشکدة مدیریت، دانشگاه شهید ستاری ، تهران ، ایران
Abstract [فارسی]

عوامل حیاتی موفقیت سیستم مدیریت دانش فاکتورهایی است که به منظور پیاده‌سازی موفق مدیریت دانش باید به آن‌ها توجه داشت. به همین منظور و به دلیل کاهش ریسک پروژه‌های مدیریت دانش، تحقیق حاضر از طریق شناسایی و اولویت‌بندی عوامل حیاتی موفقیت مدیریت دانش به دنبال دستیابی به مدلی مفهومی برای پیاده‌سازی موفق سیستم مدیریت دانش است. پس از مرور متون تحقیق، تلخیص و یکپارچه کردن عوامل و مطالعات میدانی، 26 شاخص شناسایی و در پنج گروه دسته‌بندی شد. داده‌ها از دو طریق مصاحبه‌های نیمه‌ساختار یافته و توزیع پرسشنامه جمع‌آوری شد. در مرحلة تحلیل داده‌ها و در فاز کیفی، متن مصاحبه‌ها پیاده‌سازی و کدگذاری و تحلیل شد. همچنین، در فاز کمّی از آزمون فریدمن به منظور اولویت‌بندی و از تحلیل عاملی تأییدی برای تأیید عوامل استفاده شده است. در پایان مدل مفهومی و پیشنهاداتی ارائه شده است.

Keywords [فارسی]

  • ابزار تحقیق کیفی
  • پیاده‌سازی سیستم مدیریت دانش
  • صنایع خودروسازی بهمن
  • عوامل حیاتی موفقیت
  • مدیریت دانش
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