Baumruk, R. (2004). “The missing link: the role of employee engagement in business success”. Workspan, 47, 48-52.
Day, G. (1999). Market Driven Strategy – Processes for Creating Value, the Free Press, NewYork, NY.
Deci, E.L. & Ryan, R.M. (1985). Intrinsic Motivation and Self-Determination in Human Behavior, Plenum Press, New York, NY. Devenish-Meares, Pete, (2003). A strategic analysis of the performance of the telephone banking channel. Thesis (PhD/Research), Queen University.
Douglas SCutchfield, F.; Hall, Laura. & Ireson, Carol L. (2006). “The public and public health organizations: Issues for community engagement in public health, Health Policy”. Journal of Elesvier, 77, 76-85.
Hackman, J.R. & Oldham, G.R. (1976). “Motivation through the design of work: test of a theory”. Organizational Behavior and Human Performance, 16, 250-279.
Hakanen, Jari.; Perhoniemi, Riku. & Toppinen-Tanner, Salla. (2008). “Positive gain spirals at work :From job resources to work engagement, personal initiative and work-unit innovativeness”. Journal of vocational behavior, 73, 78-91.
Hoyle, R.H. & Panter, A.T. (1995). Writing about structural equation modeling. in Hoyle, R.H. (Ed.), Structural Equation Modelling, Sage, Thousand Oaks, CA.
Gagne, M. & Deci, E.L. (2005). “Self-determination theory and work motivation”. Journal of Organizational Behavior, 26, 331-362.
Gruman, Jamie. & Saks, Alan. (2011). “Performance management and employee engagement, Human Resource Management Review”. Journal of Elsevie, 21, 123-136.
Joreskog, K.G. & Sorbom, D. (1996). LISREL 8 User’s Reference Guide. Scientific Software International, Chicago, IL.
Kim, H.J.; Shin, K.H. & Swanger, N. (2009). “Burnout and engagement: a comparative analysis using the big five personality dimensions”. International Journal of Hospitality Management, 28, 96-104.
Lashley, C. (2008). “Studying hospitality: insights from social sciences”. Scandinavian Journal of Hospitality and Tourism, 8(1), 69-84.
Lim, B. S. Cora. & Wang, C. K. John. (2009). “Perceived autonomy support, behavioral regulation in physical education & physical activity intention”. Elsevier, Psychology of Sport and Exercise, 10, 52-60.
Mauno, S.; Kinnunen, U. & Ruokolainen, M. (2007). “Job demands and resources as antecedents of work engagement: a longitudinal study”. Journal of Organizational Behavior, 70, 149-171.
Menguc, Bulnet.; Auh, Seigyoung.; Fisher, Michelle.; Haddad, Abeer.; (2012). “To be engaged or not to be engaged: The antecedents and consequences of service employee engagement”. Journal of Business Research, 07464, 1-8.
Nezhadsam, Afsane. (2009). Determining the relationship between factors of organizational culture and organizational effectiveness in social insurance Company of tehran. MD Thesis, Islamic Azad University, Tehran.
Rezaeean, Malihe (2009). Strategic Thinking. MD Thesis, Islamic Azad University, Tehran.
Saks, A.M. (2006). “Antecedents and consequences of employee engagement”. Journal of Managerial Psychology, 21(7), 600-619.
Salanova, M.; Agut, S. & Peirό, J. M. (2005). “Linking the organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate”. Journal of Applied Psychology, 90(6), 1217-1227.
Sanchez-Cardona, Israel.; Rodriguez-Montalban, R.; Alfonso-Soto, E.; NievesLugo, K.; Torres-Qquendo, F. & Toro-Alfonso, J. (2012). “Self-efficacy and openness to experience as antecedent of study engagement of study engagement: an exploratory analysis .University of Puerto Rico, Department of Psychology”. Procedia, Social and behavioral Sciences, 46, 2163-2167.
Schaufeli, W.; Salanova, M.; Gonza´lez-Roma,V. & Bakker, A.B. (2002). “The measurement of engagement and burnout: A two sample confirmatory factor analytic approach”. The Journal of Happiness Studies, 3, 71–92.
Schaufeli, W. B. & Salanova, M. (2006). “Work engagement. An emerging psychological concept and its implications for organizations”. In S. W. Gilliland, D. D. Steiner, & D. P. Skarlicki (Eds.), Managing social and ethical issues in organizations, Greenwich: Information Age Publishers, 5, 135–177.
Schaufeli, W.B.; Martinez, IM.; Marques Pino, A.; Salanova, M. & Bakker, A. B. (2002). “Burnout and engagement in university students: A cross-national study”. Journal of Cross-Cultural Psychology, 33, 464-481.
Seligman, M. E. P. & Csikszentmihalyi, M. (2000). “Positive psychology: An introduction”. American Psychologist, 55, 5-14.
Slatten, Terje. & Mehmetoglu, M. (2011). “Antecedents and effects of engaged frontline employees, A study from the hospitality industry, Lillehammer University College, Lillehammer, Norway”. Emerald, 21(1), 88-107.
Tether, B.S. (2005), “Do services innovate (differently)?”, Insights from the European Inn barometer Survey”. Industry & Innovation, 12(2), 153-184.
Thomas, K.W. & Velhouse, B.A. (1990). “Cognitive elements of empowerment: an interpretative model of intrinsic task motivation”. Academy of Management Review, 15, 666-681.
Ven de ven, A. (1986). “Central problem in the management of innovation”. Management science, 32, 590- 635.
Wong, Simon. (2008). “Exploring the relationship between employee creativity and job-related motivators in the Hong Kong hotel industry”. International Journal of Hospitality Management, 27, 426-437.
Xanthopoulou, D.; Bakker, A. B.; Demerouti, E. & Schaufeli, W. B. (2007). “The roles of personal resources in the job demands-resources model”. International Journal of Stress Management, 14, 121-141.
Zhou, J. & Shalley, C.E. (2008). Handbook of Organizational Creativity. Lawrence Erlbaum Associates, New York, NY.