A comparative analysis of IT outsourcing readiness in the East African community

Document Type: Research Paper


Glorious Sun School of Business and Management, Donghua University


Developing countries are increasingly relying on Information and Communication Technology (ICTs) for their socio-economic development. Many countries have achieved faster gross domestic product (GDP) growth through information technology (IT) outsourcing, which is now largely recognized as a strategic management practice that can provide a competitive advantage in business. The East African Community (EAC) member states are putting in place policies to help improve their overall ICT environment competitiveness. This paper evaluates the current state of IT outsourcing readiness in the EAC countries, and contributes to the outsourcing body of knowledge by establishing a relation between a country’s Networked Readiness Index (NRI) and its readiness for IT outsourcing. This evaluation is performed based on the PROMETHEE method which is very effective at dealing with multi-criteria decision making problems. The results show that Kenya is the most ready country for IT outsourcing in EAC, followed by Rwanda, Uganda, Tanzania, and Burundi.


Article Title [Persian]

تحلیل مقایسه ای برای آمادگی جهت برون سپاری فناوری اطلاعات در جوامع افریقای شرقی

Authors [Persian]

  • فیلبرت ندوویم فورا
  • جیانگو ژنگ
دانشکده مدیریت و کسب و کار گلرویس سان، دانشگاه دونگوها، چین
Abstract [Persian]

کشورهای در حال توسعه به طور فزاینده ای متکی بر فناوری اطلاعات و ارتباطات جهت توسعه اقتصادی و اجتماعی شان هستند. بسیاری از کشورها سریعا در تولید خالص داخلی رشد کرده اند و این به خاطر برون سپاری فناوری اطلاعات بوده است. این امر امروزه به طور گسترده به عنوان یک فعالیت مدیریت استراتژیک که می تواند در کسب و کار مزیت رقابتی ایجاد کند شناخته شده است. اعضای جوامع افریقای شرقی در موقعیت و سیاستی قرار گرفته اند که این شرایط به آن ها اجازه می دهد که محیط رقابتی خود را در زمینه فناوری اطلاعات بهبود دهند. هدف این مقاله ارزیابی برای امادگی جهت برون سپاری فناوری اطلاعات در جوامع افریقای شرقی و همچنین ایجاد چارچوب دانشی برای برقرای ارتباط بین شاخص آمادگی شبکه ای کشور و آمادگی جهت برون سپاری فناوری اطلاعات می باشد. این ارزیابی با استفاده از تکنیک پرومته انجام پذیرفته است، این تکنیک یکی از تکنیک های تصمیم گیری چند معیاره می باشد که بسیار کارا می باشد. نتایج نشان می دهد که کشور کنیا بیشترین آمادگی را جهت برون سپاری فناوری اطلاعات در جوامع افریقای شرقی داشته است.

Keywords [Persian]

  • برون سپاری فناوری اطلاعات
  • جوامع افریقای شرقی
  • کشورهای در حال توسعه
  • پرومته
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