The Impact of Knowledge Management Strategy on Service Innovation Performance in Private and Public Hospitals

Document Type: Research Paper

Authors

1 Department of Management, University of Tabriz, Tabriz, Iran

2 Faculty of Economics and Management, University of Tabriz, Tabriz, Iran

3 Department of Management, University of Tabriz, Tabriz, Iran & Bangor Business School, Bangor University, UK

Abstract

The main objective of this research is to investigate the comparative effect of knowledge management strategy on the service innovation performance in public and private hospitals through the mediating role of knowledge management practices. Drawing in knowledge management theory, all the organizations require a suitable knowledge management strategy to perform successfully. Therefore, this research focuses on this under-researched subject. This research benefits from quantitative and hypothetical-deductive approach. The sample of the research includes 852 therapy sections of both public and private hospitals in Tabriz. The data was collected via research questionnaire. The data has been analyzed using structural equation modeling (SEM) methodology. The results indicate a significant positive relationship between the knowledge management strategy and the knowledge management practices. Moreover, the mediating role of knowledge management practices was confirmed in the relationship between knowledge management strategy and service innovation performance in public and private hospitals.

Keywords

Main Subjects


Article Title [Persian]

تأثیر استراتژی مدیریت دانش بر عملکرد نوآوری خدماتی در بیمارستان‌های خصوصی و دولتی

Authors [Persian]

  • سید صمد حسینی 1
  • یونس نیکخواه تکمه‌داش 2
  • اژدر کرمی 3
  • یونس جبارزاده 1
1 گروه مدیریت، دانشکده اقتصاد و مدیریت، دانشگاه تبریز، تبریز، ایران
2 دانشکده اقتصاد و مدیریت، دانشگاه تبریز، تبریز، ایران
3 گروه مدیریت، دانشگاه تبریز، تبریز، ایران؛ گروه مدیریت، دانشگاه بنگور، بنگور، انگلستان
Abstract [Persian]

هدف این مقاله بررسی اثر مقایسه‌ای استراتژی مدیریت دانش بر عملکرد نوآوری خدماتی با میانجی‌گری شیوه‌های مدیریت دانش در بیمارستان‌های بخش‌ دولتی و خصوصی است. با توجه به تئوری دانشِ مدیریت، همه سازمان‌ها نیازمند یک استراتژی مناسب دانش برای کسب موفقیت هستند؛ لذا این پژوهش، پاسخی مستقیم به این نیاز بوده و بر آن تمرکز دارد. در این پژوهش، از روش کمی و فرضیه‌ای- استنتاجی استفاده شده است. نمونه مورد مطالعه شامل 852 بخش درمانی است که کلیه بخش‌‌های درمانی بیمارستان‌های دولتی و خصوصی شهر تبریز را شامل می‌گردد. داده‌های مورد نیاز از طریق پرسشنامه جمع‌آوری شده و با تکنیک مدل‌سازی معادلات ساختاری تجزیه‌وتحلیل گردیده است. نتایج حاصل، نشان‌دهنده تأثیر مثبت و معنادار استراتژی مدیریت دانش بر شیوه‌های مدیریت دانش است. همچنین، نقش میانجی‌گری شیوه‌های مدیریت دانش در رابطه بین استراتژی مدیریت دانش و عملکرد نوآوری خدماتی برای بیمارستان‌های دولتی و خصوصی تأیید گردید.

Keywords [Persian]

  • استراتژی مدیریت دانش
  • شیوه‌های مدیریت دانش
  • عملکرد نوآوری خدماتی
  • بیمارستان‌ها
  • ایران
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