Discretionary Workplace Behaviors: The Effect of Communication Satisfaction on Workplace Deviance and OCB with‌ the Mediation Role of Justice Sensitivity

Document Type : Research Paper

Authors

1 Faculty of Economics, Management and Administrative Sciences, Semnan University, Semnan, Iran

2 Faculty of Economic, Management and Administrative Sciences, Semnan University, Semnan, Iran

Abstract

Both workplace deviance (WD) and organizational citizenship behaviors (OCBs) are noted as being discretionary behaviors that are rooted in social exchange and responses to the environment. This study aims to investigate the mediation role of justice sensitivity between communication satisfaction and discretionary workplace behaviors. The statistical population consisted of 650 employees of Guilan Technical & Vocational Training Organization, and the optimal sample was determined by Cochran's formula to be 271. Questionnaires were distributed among the employees using the stratified random sampling method and statistical data were processed using SPSS 19 and Smart PLS 2. The results revealed that communication satisfaction has a positive effect on justice sensitivity, and justice sensitivity has a negative effect on workplace deviance. As well as, communication satisfaction has a direct effect on workplace deviance. So, justice sensitivity has a partial mediator role in significant impression of communication satisfaction to workplace deviance. The findings also indicate the justice sensitivity has a positive effect on OCB. But, communication satisfaction has no a direct effect on OCB. The results of this study yield that justice sensitivity has a full mediator role between communication satisfaction and OCB.

Keywords

Main Subjects


Article Title [فارسی]

رضایت ارتباطی و رفتار صلاحدیدی مثبت و منفی در محل کار: نقش واسطه-ای حساسیت به عدالت

Authors [فارسی]

  • حسین دامغانیان 1
  • فضه قنبری قلعه رودخانی 2
1 دانشکده اقتصاد، مدیریت و علوم اداری، دانشگاه سمنان، سمنان، ایران
2 دانشکده اقتصاد، مدیریت و علوم اداری، دانشگاه سمنان، سمنان، ایران
Abstract [فارسی]

کج­روی در محل کار و رفتارهای شهروندی سازمانی، رفتارهای صلاحدیدی هستند که در مبادله اجتماعی و پاسخ به محیط ریشه دارند. هدف پژوهش، بررسی نقش واسطه­ای حساسیت به عدالت در رابطه بین رضایت ارتباطی و رفتار صلاحدیدی در محل کار، می­باشد. جامعه آماری، کلیه کارکنان سازمان فنی ­و حرفه­ای ­استان­ گیلان به تعداد 650 نفر می­باشد که با استفاده از فرمول کوکران تعداد 271 نفر به­عنوان حجم نمونه آماری تعیین و به­ روش نمونه­گیری تصادفی طبقه­ای و به شیوه انتساب متناسب انتخاب شدند. داده­های جمع­آوری­شده از طریق نرم­افزارهای Spss 19 و Smart Pls 2 بررسی شدند. یافته­ها نشان داد، رضایت ارتباطی بر حساسیت به عدالت تاثیر مثبت و حساسیت به عدالت بر کج­روی در محل کار تاثیر منفی دارد. علاوه بر این، رضایت ارتباطی به طور مستقیم نیز بر کج­روی در محل کار تأثیر دارد. این نتایج بدین معناست که حساسیت به عدالت در رابطه بین رضایت ارتباطی و کج­روی در محل کار به عنوان متغیر واسطه­ای جزئی عمل می­نماید. همچنین، نتایج نشان داد حساسیت به عدالت دارای تاثیر مثبت بر رفتار شهروندی سازمانی می­باشد. اما، رضایت ارتباطی بر رفتار شهروندی سازمانی، تاثیر مستقیم و معنی­داری ندارد. این نتایج بدین معناست که حساسیت به عدالت در رابطه بین رضایت ارتباطی و رفتار شهروندی سازمانی به عنوان متغیر واسطه­ای کامل عمل می­نماید.

Keywords [فارسی]

  • رضایت ارتباطی
  • حساسیت به عدالت
  • رفتار صلاحدیدی
  • کج‌روی در محل کار
  • رفتار شهروندی سازمانی
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