Cyberloafing Management in Organizations

Document Type : Review article


1 Faculty of Management and Accounting, Farabi Campus University of Tehran, Qom Iran

2 Faculty of Management and Accounting, Allameh Tabatabai University, Tehran, Iran


Entering into the third millennium and current information age, organizations and
people are increasingly using technologies and networks. In recent decades,
technological progresses have rapidly dominated the world. In this vein, the
emergence of the Internet in different aspects of life is considered to be the greatest
development of the 21st century. The Internet, along with technological
advancements in the workplace, has created new opportunities for individuals’
deviational behaviours. As a result, organizations face serious challenges. Internet
emergence in the workplace has created many opportunities for organizations, e.g.,
increasing the velocity of communications in the organization. On the other hand,
employees can use the internet for personal and non-working purposes. Online
activities with personal aims are called cyberloafing/ cyberslacking. Hence,
cyberloafing management is highly important. In this paper, we analyse the
importance of this subject, as well as the different aspects of this phenomenon. To
do this, we discuss relevant literature and texts. We also show these aspects in an
Antecedents Behaviour Consequences (ABC) model. In this model, personality, job
demands, role conflict, organizational policies and organizational justice are
considered as the antecedents. Cyberloafing as behaviour, productivity and
exhaustion are the consequences.


Article Title [Persian]

مدیریت سایبرلوفینگ (گشت زنی اینترنتی) در سازمان‌ها

Authors [Persian]

  • غلامرضا جندقی 1
  • سید مهدی الوانی 2
  • حسن زارعی متین 1
  • سمیرا فاخری کوزه کنان 1
1 دانشکده مدیریت و حسابداری، پردیس فارابی دانشگاه تهران، ایران
2 دانشکده مدیریت و حسابداری، دانشگاه علامه طبا طبایی، تهران، ایران
Abstract [Persian]

باورود به هزاره سوم ودر عصر اطلاعات کنونی، افراد و سازمانها به طور فزاینده ای از تکنولوژیها و شبکه ها استفاده می کنند و در طول دهه های اخیر نیز پیشرفت های تکنولوژیکی با سرعت زیادی جهان را تحت سیطره خود درآورده است در این بین، ظهور اینترنت، بزرگترین دستاورد قرن 21، در جنبه های مختلف زندگی و همچنین پیشرفت های فناوری در محیط کار، فرصتهای جدیدی را جهت رفتارهای انحرافی افراد خلق کرده و سازمانها را با چالشهای جدی مواجه کرده است. ظهور اینترنت در محیط کاری، امکانات زیادی را برای سازمانها فراهم می کند، برای نمونه افزایش سرعت ارتباطات در سازمان و ... اما از طرفی دیگر کارمندان این فرصت را دارند که از اینترنت در جهت مقاصد شخصی و غیرکاری استفاده کنند. این فعالیتهای آنلاین و با اهداف شخصی، گشت زنی اینترنتی نامیده می شود از این رو مدیریت سایبرلوفینگ از اهمیت بسزایی برخوردار بوده و در این تحقیق و با توجه به اهمیت این موضوع سعی می شود ابعاد گوناگون این پدیده بر مبنای ادبیات موضوع مورد بررسی قرار گیرد. در مدل abc نیز شخصیت، نوع شغل، تضاد نقش و سیاستهای سازمان و عدالت سازمانی به عنوان پیشایندها، سایبرلوفینگ بعنوان رفتار و بهره وری و خستگی بعنوان پیامدها در نظر گرفته شده است.

Keywords [Persian]

  • اینترنت
  • گشت
  • زنی اینترنتی
  • سازمان
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