Ranking business processes maturity by modified rembrandt technique with considering CMMI dimensions

Document Type: Research Paper

Authors

Faculty of Management, University of Tehran, Tehran, Iran

Abstract

An organization’s value is substantiated by consistent, high quality processes engineered in its operations and the allocation of the limited resources to achieve the desired objective. Intrinsic to the development of a process are the articulation of a coherent workflow, identification of the optimal skillset required at each stage of the process, and commissioning of the right technology platform. However, processes need to evolve with perceptible changes in the customer mindset, new technologies, exponential growth needs, and the unrelenting pressure on cost reduction. More than ever, organizations today need to institutionalize continual process improvement to avoid the risk of receding into obsolescence. While organizations choose from a menu of process improvement models, it is important to assess the maturity of the end-to-end process and to identify potential gaps and tailored solutions critically and in order. The purpose of this paper is to evaluate and rank the maturity of processes in a consulting firm. To achieve this goal, a review of the literature related to the organization’s process maturity models is provided and thereafter a comprehensive model including factors and confirmed indicators is presented. It continues to assess and discuss the maturity of processes in a consulting firm.

Keywords

Main Subjects


Article Title [Persian]

رتبه‌بندی بلوغ فرایندهای کسب‌وکار به‌وسیلة تکنیک رمبرنت اصلاح‌شده با درنظرگرفتن ابعاد CMMI

Authors [Persian]

  • احمد جعفرنژاد چاقوشی
  • محسن مرادی مقدم
  • سهیلا اعتضادی
دانشکده مدیریت ، دانشگاه تهران، تهران، ایران
Abstract [Persian]

ارزش سازمان از طریق سازگاری، فرایندهای مهندسی‌شده با کیفیت بالا در عملیات و تخصیص منابع محدود برای دستیابی به اهداف مطلوب تحقق می‌یابد. ذات توسعة فرایند بیان گردش کار منسجم، شناسایی مهارت بهینة مورد نیاز در هر مرحله از فرایند و راه‌اندازی پلت‌فرم‌های فناوری است. از این‌رو، فرایندها نیاز به تکامل با تغییرات محسوس در چارچوب فکری مشتری، فناوری‌های جدید، نیازهای رشد نمایی و فشار بی‌امان بر کاهش هزینه دارد. بیش از هر زمانی، سازمان‌های امروز نیاز به نهادینه‌کردن بهبود فرایند مستمر برای جلوگیری از خطر ابتلا به منسوخ‌شدن دارد. در حالی که سازمان‌ها مجموعه مدل‌های بهبود فرایندی به‌منظور شناسایی شکاف‌های بالقوه و راه‌حل‌های مناسب در زمان‌های بحرانی انتخاب می‌کند. هدف از این مقاله ارزیابی و رتبه‌بندی بلوغ فرایندها در شرکت مشاور است. به‌منظور دستیابی به این هدف، در ابتدا مروری بر متون مرتبط با مدل‌های بلوغ فرایند سازمان آمده است. سپس، مدل جامعی شامل فاکتورها و شاخص‌های تأییدشده بیان می‌شود. در ادامه، بلوغ فرایندها در شرکت مشاور ارزیابی و بحث می‌شود.

Keywords [Persian]

  • تکنیک رمبرنت
  • مدل‌های بلوغ فرایند کسب‌وکار
  • مدیریت فرایند
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