The Role of Social Support, Affective Commitment, and Passion for Work on Turnover Intentions: A Study on Women Bankers

Document Type : Research Paper


1 Department of General Management and Information System, Chittagong Independent University, Bangladesh

2 Department of Business Administration, International Islamic University Chittagong, Bangladesh


Drawing on the Social Exchange Theory (SET), the present study aimed to determine the factors underlying the association between workplace social support and female bankers’ intention to quit. To this end, the study adopted a moderating-mediating model to measure the turnover intentions of 361 female employees of private commercial banks (PCBs) using time-lagged data. The findings revealed that affective commitment fully mediated the association between coworker support and turnover intentions, while it partially mediated the relationship between supervisory support and the intention to leave. Further, passion for work moderated the relationship between affective commitment and turnover intentions. This study contributes to the literature by exploring the role of workplace social support, affective commitment, and passion for work on the turnover intentions of female bankers. The results may help policymakers and practitioners formulate effective policies to retain and promote women in the banking sector.  


Main Subjects

Article Title [Persian]

نقش حمایت اجتماعی، تعهد عاطفی، و اشتیاق به کار بر انگیزه خروج: مطالعه ای درباره کارمندان زن بانک

Authors [Persian]

  • رشید احمد چودوری 1
  • ماهی اودین 2
  • افضل احمد 2
  • نظام الحق 2
  • عبدالله المامون2 2
  • ناظم اودین 2
1 گروه مدیریت عمومی و سیستم اطلاعات، دانشگاه آزاد چیتاگانگ، بنگلادش
2 گروه مدیریت بازرگانی، دانشگاه بین المللی اسلامی چیتاگانگ، بنگلادش
Abstract [Persian]

این مطالعه با اتکا به نظریه تبادل اجتماعی به دنبال تعیین عوامل بنیادین رابطه بین حمایت اجتماعی در محل کار و قصد کارمندان زن بانک برای خروج از کار بود. به این منظور، این پژوهش از یک مدل میانجی-تعدیل گر استفاده کرد تا قصد خروج 361 کارمند زن بانکهای تجاری خصوصی را با استفاده از داده هایی با تاخیر زمانی اندازه گیری کند. نتایج نشان دادند که تعهد عاطفی به شکل کامل رابطه بین حمایت همکاران و قصد خروج و به شکل نسبی رابطه بین حمایت مدیران و قصد خروج را میانجی گری می کند. به علاوه، ما دریافتیم که اشتیاق به کار رابطه بین تعهد عاطفی و قصد خروج را تعدیل می کند. آورده این مطالعه برای پیشینه تحقیقاتی بررسی نقش حمایت اجتماعی در محل کار، تعهد عاطفی، و اشتیاق به کار در قصد خروج کارمندان زن بانک است. نتایج می تواند به سیاست گذاران و فعالان این حوزه کمک کند تا سیاست های موثری را برای حفظ و ارتقاء زنان در بخش بانکداری تدوین کنند.

Keywords [Persian]

  • حمایت اجتماعی در محل کار
  • نظریه تبادل اجتماعی
  • تعهد عاطفی
  • اشتیاق به کار
  • قصد خروج
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