Phenomenology of COVID-19 Pandemic Effects on the Behavior of Staff in the Banking Industry

Document Type : Research Paper


Department of Management, Faculty of Economics, Management and Administrative Sciences, Semnan University, Semnan, Iran


The banking industry staff gained valuable experience during the COVID-19 epidemic. The aim of this study was to investigate the consequences of Coronavirus on employee behavior in the COVID-19 epidemic. To achieve this goal, a study with a qualitative approach and with a phenomenological strategy was conducted. In this study, two main categories of intrapersonal reactions and interpersonal responses were characterized, with the former including six subcategories (negative emotions, change in structure of needs, obsession, stress, fear, and disruption in organizational commitment) and the latter involving three subcategories (abnormal social behavior, abnormal occupational behavior, and abnormal communicative behavior). The variables of fear, stress, burnout, and aggression were exposed to the highest frequency. This study showed that upon the occurrence of novel crises, the organizations should take strategies based on crisis management, e.g., immunizing the workplace, showing emotional and financial support to the personnel, and asking the personnel to change their behavior as members of the community.


Main Subjects

Article Title [Persian]

پدیدارشناسی اثرات همه‌گیری کووید 19 بر رفتار کارکنان در صنعت بانکداری

Authors [Persian]

  • صادق هدایتی
  • حسین دامغانیان
  • محسن فرهادی نژاد
  • عباسعلی رستگار
دانشکده اقتصاد، مدیریت و علوم اداری، دانشگاه سمنان، سمنان، ایران
Abstract [Persian]

کارکنان صنعت بانکداری در طول اپیدمی COVID-19 تجربیات ارزشمندی به دست آوردند. هدف از این مطالعه بررسی پیامدهای ویروس کرونا بر رفتار کارکنان در اپیدمی COVID-19 بود. برای دستیابی به این هدف، پژوهشی با رویکرد کیفی و با استراتژی پدیدارشناسی انجام شد. دو مقوله اصلی واکنشهای درون فردی با شش مقوله فرعی (احساسات منفی، تغییر در ساختار نیازها، وسواس، استرس، ترس و اختلال در تعهد سازمانی) و مقوله اصلی واکنشهای سطح برون فردی شامل سه مقوله فرعی( رفتار نابهنجار اجتماعی، رفتار نابهنجار شغلی، رفتار نابهنجار ارتباطی) ظهور یافتند. متغیرهای ترس، استرس، فرسودگی شغلی، پرخاشگری با بیشترین فراوانی مواجه شدند. این تحقیق نشان داد که در زمان وقوع بحرانهای نوظهور، سازمانها علاوه بر اینکه باید انتظار تغییر رفتار کارکنان خود را به عنوان عضوی از جامعه داشته باشند می‌بایست استراتژیهایی مبتنی بر مدیریت بحران مانند؛ ایمن سازی محیط کاری، پشتیبانی عاطفی و مالی از کارکنان را اتخاذ نمایند.

Keywords [Persian]

  • پدیدارشناسی
  • پیامدهای بیماری کووید 19
  • رفتار کارکنان
  • روش تحقیق کیفی
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