Keywords = Customer relationship management
Number of Articles: 5
1. A Data Envelopment Analysis Method for Evaluating Performance of Customer Relationship Management

Volume 11, Issue 4, Autumn 2018, Pages 743-767


Samaneh Karimi-Ghartemani; Ahmadreza Shekarchizadeh; Naser Khani

2. New Approach for Customer Clustering by Integrating the LRFM Model and Fuzzy Inference System

Volume 11, Issue 2, Spring 2018, Pages 351-378


Ali Alizadeh Zoeram; Ahmad Reza Karimi Mazidi

4. Introducing Busy Customer Portfolio Using Hidden Markov Model

Volume 4, Issue 2, Summer 2011, Pages 99-119


Sepideh Sepideh; Abdollah Aaghaie