Keywords = Service quality
Number of Articles: 9
2. A Data Envelopment Analysis Method for Evaluating Performance of Customer Relationship Management

Volume 11, Issue 4, Autumn 2018, Pages 743-767


Samaneh Karimi-Ghartemani; Ahmadreza Shekarchizadeh; Naser Khani

5. An analysis of the pro-social behaviors of customers in response to the firms’ service quality

Volume 9, Issue 1, Winter 2016, Pages 21-41


Habibollah Ranaei Kordshouli; Younes Jafarpour; Ahmad Allahyari Bouzanjani

7. Ability Mediation Effects in the Relationships between Human Resource Practices and Service Quality

Volume 8, Issue 1, Winter 2015, Pages 5-25


Davood Babaei; Hmid Rahimian; Aminah Ahmad; Zoharah Omar; Khairuddin Idris

8. Providing a Multidimensional Measurement Model for Assessing Mobile Telecommunication Service Quality (MS-Qual)

Volume 6, Issue 2, Summer 2013, Pages 7-29


Seyed Yaghoub Hosseini; Manijeh Bahreini Zadeh; Alireza Ziaei Bideh

9. Improving Service Quality by Using Organizational Citizenship Behavior: Iranian Evidence

Volume 4, Issue 2, Summer 2011, Pages 79-97


Nour-Mohammad Yaghoubi; Mahdi Salehi; Jamshid Moloudi